Refund policy
Shopping for a new sex toy can be quite a hassle. We advise you to read the description closely and to contact us if you have any questions.
1. Your right of withdrawal
You can change your mind. As a consumer in the EU you have the right to withdraw from your purchase within 14 days of receiving it, without giving a reason. To use this right, tell us within those 14 days, through our contact page or by email, that you are withdrawing. You can use the model withdrawal form below, but you do not have to.
Then send the item back within 14 days of telling us, to: GenderGender, Molenkouter 27, 9520 Sint-Lievens-Houtem, Belgium. You pay the cost of sending it back.
Hygiene exception: for health and hygiene reasons, the right of withdrawal does not apply to sealed items once you have opened the seal after delivery. Most of our products come sealed. Items that can be returned unused and in the condition you received them, even without a sealed package, are: tote bags, collars, chest binders, briefs, cuffs, floggers, paddles, strap-on harnesses, body harnesses, prosthesis harnesses, restraint systems, spreader bars, socks and t-shirts.
You may handle an item only as you would in a shop to judge it. If it shows more use than that, we may deduct the loss of value from your refund.
2. Refunds
We refund everything you paid, including the original standard delivery cost, within 14 days of receiving your withdrawal message. We may wait with the refund until we have received the item back or you have shown us that you sent it, whichever comes first. We refund with the same payment method you used, unless you agree to something else. This costs you nothing extra.
We would highly recommend to contact us before returning the package to make sure your order can be refunded.
After confirmation you can send your item to: GenderGender, Molenkouter 27, 9520 Sint-Lievens-Houtem, Belgium.
3. Items that are damaged or defective
Every product comes with a legal guarantee of 2 years from delivery. If an item is damaged, defective or not as described, contact us with a photo and we will repair or replace it, at no cost to you, shipping included. If that is not possible or not done within a reasonable time, you are entitled to a price reduction or a full refund. Store credit is only an option if you choose it. A defect that shows up within 2 years of delivery is presumed to have existed at delivery, unless we prove otherwise.
4. Warranty
The manufacturer’s warranty comes on top of the legal guarantee and never replaces it. If your toy inexplicably stops working at any other point, check to see if your toy has a manufacturer’s warranty. If there is a manufacturer’s warranty, we do our best to list that in the specs/tags on the product page. If your toy is covered, contact the manufacturer directly. If you need help getting connected, hit us up, we will do whatever we can to help you.
5. Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be e-mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
6. Shipping
To return your product, you should mail your product to: GenderGender, Molenkouter 27, 9520 Sint-Lievens-Houtem, Belgium
You are responsible for paying for your own shipping costs for returning your item, except when an item was damaged or defective upon receipt.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over €75, you should consider using a trackable shipping service or purchasing shipping insurance.
Model withdrawal form
To: GenderGender (Bold Humans), Molenkouter 27, 9520 Sint-Lievens-Houtem, Belgium, via boldhumans.be/pages/contact
I hereby give notice that I withdraw from my contract for the sale of the following goods:
Ordered on / received on:
Order number:
Name:
Address:
Signature (only if this form is sent on paper):
Date: