Shipping policy
We ship worldwide, to most countries. Everything goes out from Belgium in plain, unbranded packaging with a tracking number.
What it costs
| Where | Cost | Free from |
|---|---|---|
| Belgium | €2,95 to €6,95 depending on the option you pick | €50 |
| France, Netherlands, Luxembourg | €5,95 to €6,95 | €50 |
| Germany, Ireland, Spain, Portugal, Czechia, Sweden, Greece, Hungary, Croatia, Lithuania, Malta, Slovenia | €9,95 | €85 |
| Austria, Denmark, Finland, Poland | €14,95 | €100 |
| Italy | €19,95 | €100 |
| UK, Norway, Canada, Japan, South Korea, Singapore, Hong Kong, New Zealand, Cyprus, Bulgaria, Estonia, Latvia, Romania, Slovakia | €19,95 | no free tier |
| United States, Switzerland and most other countries | €34,95 | no free tier |
| Australia | €49,95 | no free tier |
If your country is not offered at checkout, we are not able to send adult products there. Some countries prohibit importing them, and we would rather not have your parcel seized. You are very welcome to get in touch and we will point you to a shop closer to home. We still think buying local is the better option where you can, so if there is a queer-run shop near you, go there first. We will be here either way.
When it arrives
We send your order out within 5 business days of receiving it, usually sooner. After that:
- Belgium: 2 to 3 business days
- Elsewhere in Europe: 5 to 10 business days
- Outside Europe: 10 to 20 business days, sometimes longer
Every order gets a tracking number once it ships.
Discretion
Your order arrives in plain, neutral packaging, made from sustainable or recycled materials. Nothing on the outside says "Bold Humans", names an adult company, or hints at what is inside.
Customs and import duties
For orders going outside the EU, customs duties, import taxes and handling fees may be charged when your parcel arrives. These are set by your own country, not by us, and they are yours to pay. We cannot predict them or refund them, and we cannot mark a parcel as a gift or understate its value.
If something goes wrong
If your parcel goes missing, contact us and we will chase it and reship where we can. If it arrives damaged, send us a photo within 30 days and we will make it right.
Questions? Get in touch.